Hello everyone πŸ‘‹!

Welcome back to Inside Freestar, where we introduce you to all the people who make Freestar such a great workplace.

So far, you’ve met Amber, Tim, Christina, Matthew, and Wariana.

Today, I’m introducing Louise Dijksman, Senior Customer Success Manager at Freestar. Louise has spent the last few years in ad tech, starting at Triple13 and now at Freestar with Triple13’s acquisition. Louise is located in West London, England, and when she’s not helping publishers, you can find her crocheting and watching/listening to true crime!

Ready to meet Louise? Let’s go! ⚑

Editor’s note: The following has been edited and condensed for clarity.

Trish: Hi, Louise! Let’s dive right in β€” can you tell me a bit about what you do at Freestar?

Louise: I’m a Customer Success Manager on the Customer Success team, and that is essentially client liaison and customer support. We work closely with the Yield team to pass the information on optimizations and revenue to our publishers. We work closely with every department across Freestar, from Yield to Support to Marketing to Product. We’re the bridge between the publisher and Freestar, ensuring that the line of communication is always open.

Trish: What does your day-to-day typically look like?

Louise: In the morning, I’ll usually do initial checks on my publishers’ performance and look for anything unusual that needs to be addressed immediately. Then I work through my emails and Slack messages to respond to publisher queries, troubleshoot, etc. Throughout the day, I follow up with the Yield team ahead of any publisher calls that I have so we’re in sync on optimizations or ongoing projects. My afternoon is usually filled with publisher calls, and I end my day by following up with any ongoing cases to ensure they’re on track.

Trish: Wow! What a busy day! What do you enjoy about your role?

Louise: So, I’m the kind of person that can get bored doing the same thing all the time. Customer Success offers so much variety, and I will always get different requests every day. There’s always something new, and the publishers will always have some interesting questions to ask. I enjoy being able to work on new things and meet people every day, especially forming friendships and relationships with my publishers. I love just spending time with people, and being able to be that connection that can provide expertise is enjoyable.

Trish: What is a fun fact that people might not know about you?

Louise: I have a degree in psychology, and it’s part of my interest in people. I also fell into ad tech. I previously leased offices and ran an office building for a few years. One of my customers was Matthew Whaley (Founder of Triple13 and now COO of Freestar), and he offered me a job. After that, I never looked back!

Trish: What can we find you doing when you aren’t working?

Louise: I love crafts! I love to crochet, so I usually watch something true crime and do a little crochet project. Crocheting was my lockdown hobby, and it has stayed with me since!

Trish: How has your journey been since starting at Triple 13 and now at Freestar?

Louise: At Triple13, we were a small operation. We had a very niche product in the market targeting AMP, and we were working with Freestar in a partnership to monetize their product better. We got to know the Freestar team, and everyone was super friendly. At Triple13, I had to wear many hats, and knowing that at Freestar, I would have lots of support and work with exceptional talent was exciting. Everything was like a dream come true moving to Freestar because everyone I met was at the top of their game, and everyone was knowledgeable, helpful, and friendly.

Trish: Lastly, what advice do you have for prospective Freestar candidates?

Louise: Get to know as many people as possible. Freestar, a fully remote company, has a lot of virtual social meetups – join all of these because you want to talk to as many people in different departments and learn from them. Once you start meeting these people, you know who can help you with your daily challenges in your work and make great friends from around the world. I can now say that I’ve got good friends all over the globe!